Return/exchange of second hand items must be organised within 2 days, and new items within 10 days.
Please get in touch via the email related to your order within a day or two of receiving it so we can discuss and hopefully resolve any issues you are having. Provided the piece of gear is in the same condition as purchased, we can consider return or exchange of the item depending on the reasons listed below. Please be aware return postage is the responsibility of the customer, and we reserve the right to charge a restocking fee, and the original shipping costs we incur sending the item to you, even if it included free shipping.
Please note - We are unable to accept returns on mouth-piece instruments / any products that require blowing (ie. Harmonicas, Trumpets, Saxophones, Flutes, Melodions, Soma Laboratory The Pipe or any other brass, woodwind instruments etc) due to health and safety regulations.
If the product you have purchased from Found Sound is new and has a manufacturing fault, we will facilitate the repair or replacement under the warranty provided by the distributor of that product. If the item is DOA (dead on arrival) or develops a fault that is covered by the warranty within 14 days of the delivery date we will replace the item immediately with a new one if stock levels allow.
For second hand items, we offer a 7 day return window for fault or item not received as described.
Please be sure to read the manual and setup instructions to make sure you understand how to properly and safely operate your new piece of equipment. Commonly we find that the product is not faulty, but rather it is being used incorrectly, so please be sure to check the basics before returning your gear.
Generally speaking, we do not offer change of mind returns, but can make an exception under special circumstances. Please note we reserve the right to charge a restocking fee.
If the item shows signs of use, or damaged in any way, we reserve the right to charge a fee.